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Refund policy

Refund policy

Last updated: 3 October 2026

At ToysWoys, we want every parcel to bring a smile. If something arrives damaged, defective or not what you ordered, we and our Sellers will make it right. This policy explains when you can return or replace a product and how refunds work.

ToysWoys is a marketplace, and products are sold by independent Sellers. This policy applies to all orders placed on www.toyswoys.com unless a product page clearly states a different return policy. If a product page shows different terms, those terms apply to that product, but they will never reduce your rights under Indian consumer law.

1. Return / replacement window

You can request a return or replacement within 7 days of delivery if the product is:

  • Damaged (for example broken, crushed, torn or leaking) on arrival;
  • Defective (for example not working, missing parts, manufacturing fault);
  • Wrong item (different product, size, colour or age range from what you ordered); or
  • Missing items from your order.

Important: please make an unboxing video or take clear photos while opening your parcel. This helps us resolve damaged, missing-item or wrong-item claims quickly. For transit damage, please also report it as soon as possible, ideally within 48 hours of delivery.

2. Conditions for returns

To be accepted, the returned product must be:

  • Unused and in the same condition you received it;
  • With all original tags, labels, packaging, manuals, accessories, freebies and batteries (where supplied);
  • With the original invoice (a copy or order ID is fine).

For defective products, normal checking to confirm the defect is fine, but the product must not be damaged through misuse.

3. Items that cannot be returned

For hygiene, safety and practical reasons, the following are not returnable unless they arrive damaged, defective or wrong:

  • Hygiene and personal care items: baby feeding items (bottles, nipples, pacifiers/soothers, teethers), diapers, wipes, bath and skin care products, toothbrushes;
  • Innerwear and socks, swimwear and similar intimate clothing;
  • Personalised or custom-made items (for example name-printed products);
  • Opened consumables: clay, slime, paints, colours, craft consumables, stickers and similar items once the seal is broken;
  • Gift cards and digital products;
  • Products marked "Non-returnable" on the product page.

Change of mind (for example "I no longer want it" or "my child didn't like it") is not a valid reason for return unless the product page states the item is eligible for such returns.

4. How to request a return or replacement

  1. Email toyswoysworld@gmail.com or call/WhatsApp +91 8947845668 within 7 days of delivery.
  2. Share your order ID, the reason, and photos or an unboxing video showing the issue.
  3. We will review your request with the Seller and respond within 2 business days.
  4. If approved, we will arrange a reverse pickup where available. If pickup is not available at your PIN code, we will ask you to self-ship the product to the address provided, and we will reimburse reasonable shipping costs for approved damaged, defective or wrong-item returns.
  5. Once the product reaches the Seller, it goes through a quality check (QC), usually within 2–3 business days.

5. Replacement or refund

  • If the item passes QC, you can choose a replacement (subject to stock) or a refund.
  • If a replacement is not available, you will receive a full refund.
  • For approved damaged, defective, wrong or missing items, you will not be charged return shipping, and the original shipping charge will also be refunded.

6. Refund timelines and method

  • Refunds are issued to the original payment method within 5–7 business days after the returned product passes QC (or after a cancellation is confirmed).
  • Your bank, card issuer or UPI provider may take some additional time to show the credit in your account.
  • Cash on delivery (COD) orders (where COD is offered): refunds are made to your bank account or UPI ID, which we will ask you to share securely.
  • If a return fails QC (for example the product is used, damaged by the customer or missing parts/tags), it will be sent back to you and no refund will be issued. We will explain the reason.

7. Partial orders

If your order has products from more than one Seller, each product may be returned and refunded separately.

8. Missing or not delivered

If your tracking shows "delivered" but you have not received the parcel, please contact us within 48 hours. We will investigate with the courier and Seller and, if the parcel is confirmed lost, give you a replacement or full refund.

9. Contact

Customer Support: toyswoysworld@gmail.com | +91 8947845668

If you are not satisfied with how your return or refund has been handled, please contact our Grievance Officer as described on our Grievance Redressal page.

This policy should be read with our Cancellation Policy, Shipping Policy and Terms of Service.