Grievance Redressal

Last updated: 3 October 2026

At ToysWoys, we take every complaint seriously. In line with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules under it, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to handle your concerns.

Step 1: Contact customer support

Most issues (order status, cancellations, returns, refunds, delivery) can be solved quickly by our support team:

  • Email: toyswoysworld@gmail.com
  • Phone / WhatsApp: +91 8947845668

Please share your order ID and any photos or videos that help explain the issue.

Step 2: Contact our Grievance Officer

If your issue is not resolved, or if your complaint is about a product, a Seller, content on the Platform, your personal data or anything else, you can write directly to our Grievance Officer:

  • Name: Praveen Kaushik
  • Designation: Grievance Officer, ToysWoys
  • Email: toyswoys.com@gmail.com
  • Phone: +91-8740031288
  • Address: ToysWoys, 28 Vaishali Nagar, Jaipur, Rajasthan 302021, India

What to include in your complaint

  • Your name, email and phone number
  • Order ID (if applicable)
  • Product name and Seller name (if applicable)
  • A clear description of the issue
  • Supporting photos, videos or documents
  • What resolution you are looking for

Our timelines

  • Acknowledgement: within 48 hours of receiving your complaint, with a complaint reference number.
  • Resolution: within one month of receiving your complaint.

We will keep you informed of the progress. Where the complaint relates to a Seller's product, we will work with the Seller to resolve it and share the Seller's details with you where needed.

You can complain about

  • Orders, delivery, cancellations, returns and refunds
  • Product quality, safety, labelling or counterfeit products
  • Seller conduct
  • Misleading listings, prices above MRP or unfair trade practices
  • Content on the Platform that is unlawful, harmful or infringes your rights
  • How your personal data is handled, or requests to access, correct or erase it

If you are still not satisfied

You can also seek help from:

  • National Consumer Helpline (NCH): call 1915 (toll-free) or visit consumerhelpline.gov.in.
  • Consumer Commissions: you can file a consumer complaint online through the e-Daakhil portal (edaakhil.nic.in).
  • Data Protection Board of India: for personal data complaints, after using our grievance process.

Seller details

Details of the Seller for each product (name, address and contact information) are shown on the product page and/or invoice. You may also ask our support team for them.