Shipping Policy

Effective Date: 18th March 2026

At ToysWoys (ToysWoys.com), we are committed to delivering your orders quickly, safely, and transparently. This policy explains our shipping process, timelines, and how we handle deliveries from our diverse range of suppliers.

1. Order Processing Time

  • Processing: Most orders are processed within 1–3 business days after payment confirmation.

  • Holidays: Orders placed on weekends or public holidays will be processed on the next available working day.

  • Variations: Because we work with multiple specialized vendors, processing times may vary slightly depending on the specific product category.

2. Estimated Delivery Timelines

While we strive for speed, the following are our standard delivery estimates:

  • Metro Cities: 3–7 Business Days

  • Tier 2 & 3 Cities/Towns: 5–10 Business Days

  • Remote Areas: 7–12 Business Days

  • Note: Delivery timelines are estimates provided by our logistics partners and are subject to change based on location and external factors.

3. Split Shipments (Important)

ToysWoys operates as a hybrid marketplace. This means your items may be shipped from different warehouses or third-party sellers.

  • Multiple Packages: If you order multiple items, they may arrive in separate packages and at different times.

  • Tracking: You will receive unique tracking information for each shipment in your order.

4. Shipping Charges

  • Calculations: Any applicable shipping fees are calculated based on weight and distance and will be clearly displayed at checkout.

  • Promotions: We frequently offer Free Shipping on selected products or orders above a certain value. Check the product page for specific offers.

5. Real-Time Order Tracking

Once your package is dispatched, we will send a tracking ID and link via Email, SMS, or WhatsApp. You can use this link to monitor your delivery status in real-time.

6. Undelivered Orders & RTO (Return to Origin)

If a package is returned to our warehouse (RTO) due to an incorrect address, customer unavailability, or repeated failed delivery attempts:

  • Re-shipping: Additional shipping charges may apply to ship the item again.

  • Refunds: If you opt for a refund after an RTO, the original shipping cost and any RTO charges incurred by the courier may be deducted from the final amount.

7. Damaged or Tampered Packages

Your satisfaction is our priority.

  • Visual Damage: If the outer packaging appears heavily damaged or tampered with at the time of delivery, please refuse to accept it and notify us immediately.

  • Unboxing Video: If you accept the package, we strongly recommend recording a continuous unboxing video. This serves as vital proof if the item inside is damaged, helping us resolve your claim as per our [Return Policy].

8. Delays & Exceptions

Occasionally, delays may occur due to high seasonal volumes (festivals), extreme weather, or courier-specific issues. We appreciate your patience and will keep you updated if your shipment is significantly delayed.

📧 Shipping Support

If you have any questions regarding your shipment, please reach out to us:

  • Email: toyswoysworld[@]gmail[.]com

  • Working Hours: Mon-Sat, 11AM - 6PM