Cancellation Policy

Last updated: 3 October 2026

We understand that plans change. This policy explains how you can cancel an order on ToysWoys.

1. Cancelling your order

  • You can cancel your order at any time before it is dispatched by the Seller, free of charge.
  • To cancel, email toyswoysworld@gmail.com or call/WhatsApp +91 8947845668 with your order ID. If a cancel option is shown in your account, you can also use that.
  • Once an order is cancelled, you will receive a confirmation by email, SMS or WhatsApp.

2. After dispatch

  • Once an order has been dispatched, it cannot be cancelled.
  • If you no longer want the product, you may refuse delivery. For prepaid orders, the product price will be refunded once the parcel is returned to the Seller; the shipping charge may be deducted.
  • If the product arrives damaged, defective or wrong, please follow our Refund & Return Policy instead.

3. Non-cancellable items

Personalised or custom-made items cannot be cancelled once production or personalisation has started. This will be mentioned on the product page.

4. Partial cancellation

If your order has more than one item or items from more than one Seller, you can cancel individual items that have not yet been dispatched.

5. Cancellation by ToysWoys or the Seller

We or the Seller may cancel an order (fully or partly) if:

  • the product is out of stock;
  • there is a pricing or listing error;
  • delivery is not possible to your PIN code;
  • we suspect fraud or misuse of offers; or
  • we cannot verify your order or payment.

If this happens, we will inform you and give a full refund of any amount paid.

6. Refunds for cancelled orders

For prepaid orders, refunds are issued to the original payment method within 5–7 business days of cancellation being confirmed. Your bank may take some extra time to show the credit. No refund is needed for unpaid cash-on-delivery orders.

7. Contact

Customer Support: toyswoysworld@gmail.com | +91 8947845668