FAQ

1. What is ToysWoys?

ToysWoys is an online marketplace for everything kids: toys (including teen and hobby toys), kids clothing, stationery and more, for children from newborn to 16–17 years. Products are sold by independent brands and sellers, including homegrown Indian brands.

2. Who sells the products on ToysWoys?

Products are listed and sold by verified third-party sellers and brands. The seller's details are shown on the product page and/or invoice. ToysWoys provides the platform and supports you throughout your order.

3. Are the toys safe and BIS certified?

Sellers must follow Indian safety laws. Under the Toys (Quality Control) Order, 2020, toys for children under 14 must carry the BIS/ISI mark. Always check the age grade and warnings on the product page and packaging. Learn more on our Product Safety & Compliance page.

4. Do you deliver all over India? Do you ship abroad?

We deliver across India, subject to courier serviceability at your PIN code. We do not ship internationally at the moment.

5. How much does shipping cost and how long does delivery take?

Standard shipping is ₹379, and delivery usually takes 3–5 business days from dispatch. Charges may vary by seller, and any free-shipping offers will be shown at checkout. See our Shipping Policy.

6. Why did my order arrive in more than one parcel?

If you order products from different sellers, they are shipped separately and may arrive on different days. You'll get tracking details for each parcel.

7. Which payment methods do you accept?

Available payment options are shown at checkout and may include UPI, debit/credit cards, net banking, wallets and, where available, cash on delivery. All payments are processed through secure payment gateways.

8. Can I cancel my order?

Yes. You can cancel any time before your order is dispatched, free of charge, by emailing toyswoysworld@gmail.com or calling +91 8947845668 with your order ID. Personalised items cannot be cancelled once personalisation has started.

9. What if my product arrives damaged, defective or wrong?

Contact us within 7 days of delivery with your order ID and photos or an unboxing video. We'll arrange a replacement or refund. The item must be unused, with original tags and packaging. Hygiene and personalised items are non-returnable unless damaged, defective or wrong. See our Refund & Return Policy.

10. When will I get my refund?

Refunds are made to your original payment method within 5–7 business days after the returned item passes quality check (or after cancellation is confirmed). For COD orders, we refund to your bank account or UPI ID.

11. Can my child create an account or shop on ToysWoys?

Accounts must be created and orders placed by a parent, guardian or adult aged 18 or above. We do not knowingly collect personal data from children and we never profile children or target ads at them. See our Privacy Policy.

12. I'm a brand. How can I sell on ToysWoys?

We'd love to hear from you! Email toyswoysworld@gmail.com with the subject "Sell on ToysWoys" and tell us about your brand and products.